About MOTERA
MOTERA is Africa's premium motorcycle marketplace—trustworthy, bold, and built for riders who demand excellence. We connect serious buyers with verified sellers through a secure, modern platform.
Our Mission
To elevate motorcycle buying and selling. Every listing verified. Every transaction protected. Every rider empowered with confidence.
What We Offer
- Rigorous seller verification—ID, phone, and reputation
- Secure real-time messaging—tied to every listing
- Buyer protection—guaranteed on eligible transactions
- 24/7 premium support—when you need us
Who We Are
Built by riders, for riders. From first bike to dream machine—MOTERA delivers a premium experience. Trusted across Tanzania, Africa, and beyond.
Frequently Asked Questions
Quick answers to common questions about MOTERA.
How do I create an account?
Click "Sell a Bike" or any listing to get started. You can sign up with your email. Verification (email, phone, ID) unlocks full features and the Verified Seller badge.
How do I list a motorcycle or parts?
Go to Sell a Bike, choose Motorcycle or Parts & Gear, add photos, details (title, price, location), and publish. Listings go live after a quick review.
How does messaging work?
Click "Message Seller" on any listing to start a conversation. Messages are real-time and tied to that listing. Keep all communication on MOTERA for safety and records.
What payment methods are accepted?
MOTERA connects buyers and sellers—payment is agreed between you. We recommend cash at pickup for local sales, or our secure escrow for shipped bikes. Never pay via wire transfer or gift cards before seeing the bike.
How does buyer protection work?
For eligible transactions using MOTERA's secure payment, we offer protection against fraud and misrepresentation. See our Terms for full details.
How do I report a listing or user?
Use the "Report" option on any listing or in a message thread. You can also email report@motora.com. We review reports promptly and take action when needed.
How do I remove or edit my listing?
Go to Dashboard → My Listings, then click Edit or remove the listing. Edits may require re-review before going live again.
Report a Problem
Help us keep MOTERA safe. Report suspicious listings, fraudulent activity, harassment, or policy violations.
What to Report
- Fraudulent or misleading listings — Fake photos, wrong descriptions, scam pricing
- Suspicious or stolen goods — Missing VIN/title, suspicious ownership
- Harassment or abuse — Inappropriate messages, threats, spam
- Off-platform requests — Someone pushing you to pay or communicate outside MOTERA
- Policy violations — Prohibited items, illegal modifications
How to Report
What Happens Next
We review reports within 24–48 hours. Serious issues (fraud, safety) are prioritized. You may receive a follow-up if we need more information. We don't share reporter details with the reported party.
Privacy Policy
Last updated: January 2026. MOTERA respects your privacy and is committed to protecting your data.
Information We Collect
- Account data: Email, name, phone (when you verify), location
- Listings: Photos, descriptions, prices, and details you provide
- Messages: Content of conversations for safety, fraud prevention, and support
- Usage data: How you use the site, device info, IP address (for security)
How We Use Your Data
We use your data to run the marketplace, verify users, prevent fraud, improve our services, and communicate with you. We do not sell your personal information to third parties.
Sharing
We share listing and contact info between buyers and sellers for transactions. We may share data with law enforcement or when required by law. Service providers (hosting, analytics) process data under strict agreements.
Your Rights
You can access, correct, or delete your account data. Contact us for data requests. You may opt out of marketing emails. Some data may be retained for legal or safety reasons.
Security
We use encryption, secure connections, and industry practices to protect your data. Keep your password private and report any suspicious activity.
Questions? Email privacy@motora.com
Safety Tips
Stay safe when buying and selling motorcycles.
For Buyers
- Meet in a safe, public place during daylight
- Always inspect the bike in person before paying
- Verify the seller's identity and ownership (title, VIN)
- Never pay upfront via wire transfer or gift cards
- Use MOTERA messaging—keep all communication on platform
- Report suspicious listings or behaviour immediately
For Sellers
- Verify buyer identity before meeting
- Allow test rides only with valid license and deposit
- Complete bill of sale and transfer paperwork properly
- Don't share personal info outside MOTERA until comfortable
- Trust your instincts—cancel if something feels off
Listing Guidelines
Rules for listing on MOTERA to keep the marketplace fair and trustworthy.
Prohibited
- Fraudulent or misleading listings
- Stolen goods or items without proof of ownership
- Harassment, spam, or off-platform solicitations
- Illegal modifications or non-roadworthy vehicles
- Counterfeit parts or gear
Required
- Accurate descriptions and photos
- Honest representation of condition
- Valid contact and listing details
- Compliance with local laws
Violations may result in listing removal and account suspension. See our Terms of Service for full details.
Contact Us
Can't find what you need? Reach out to our team.
MOTERA
General support: support@motora.com
Report issues: report@motora.com
Privacy enquiries: privacy@motora.com
Phone (TZ): +255 718 000 141
Hours: Mon–Fri, 8am–6pm EAT (Tanzania)